F.A.Q
WHAT IS A POLICY LIMITS TRACE?
A Policy Limits Trace entails the provision of the insurer's name and a policy or claim number. Its primary objective is to ascertain the policy limits associated with the specified policy number, as of the provided date of loss. It is important to emphasize that a Policy Limits Trace does not ascertain the policy's active status on a specific date of loss, nor does it verify the insurance coverage for a particular vehicle or specific property under the policy.
Please be aware that if the requested policy's limits are successfully identified, an invoice will be issued regardless of whether the policy was active on the provided date of loss or if it covered a specific loss, irrespective of the reason. time is 2-3 business days yet often arrives sooner.
WHAT IS A POLICY EXISTENCE TRACE?
A Policy Existence Trace is conducted with the aim of confirming the existence of a policy that matches the type specified in your request, effective on the provided date of loss, and covering the defendant entity or individual as indicated on your Request Form. Upon a successful Policy Existence Trace, you will receive essential information, including the Insurer's Name, Address, and Phone Number.
WHAT IS A POLICY NUMBER TRACE?
A Policy Number Trace can identify the policy number for a policy that believe to be in effect for a defendant with a specific insurance company. Please note that the results of a Policy Number Trace do not include Policy Limits or Policy Existence.
DO I GET A HARD COPY OF THE POLICY OR DECLARATION SHEET?
No, we do not have the legal authority to provide a copy of these documents.
HOW MUCH INFORMATION DO YOU NEED FROM ME?
The more information you can arm us with, the better. Sometimes cases are really complicated. If for any reasons the space on our request form isn’t enough, just shoot us the details and any attachments in an email so we can get started.
HOW DO I PAY FOR YOUR SERVICES?
We take payments via all major credit cards, google pay, or apply pay. We will text or email you the payment link once we have received your request. Rest assured we have a money back guarantee. (some exceptions apply)
IS YOUR SERVICE CONFIDENTIAL?
Always.
WHAT IS THE STANDARD TURNAROUND TIME?
Our standard turnaround time is 2-3 business days yet often arrives sooner. Let us know what you need, and we will do our best. Every time.
IS A RUSH SERVICE AVAILABLE?
Yes, for an additional fee we can provide the report in 24 hours or less.
ARE YOUR SERVICES AVAILABLE NATIONWIDE?
Absolutely. We work with thousands of law firms all over the country. Simply put, we are the best.
HOW CAN I SUBMIT A REQUEST?
If you go to the submit page on our website to get started. If you have questions or want a digital copy of the form, shoot us an email or call the office. We want to make things as efficient as possible for you.
WHAT DO I RECEIVE AFTER YOUR WORK IS COMPLETE?
All of our cases undergo multiple source cross-checking and rigorous quality control. Upon completion, we will share a detailed report (in PDF form) outlining the information you requested including all relevant names, addresses, and phone numbers of the insurance carrier or agent. We love to dig up the details and deliver them to you.
CAN YOU SEARCH FOR ANY TYPE OF INSURANCE?
HOW DO YOU DO IT?
Unlike any other company in the business, we built out a proprietary AI driven toolset that connects public and private databases, and a custom data set built for the Personal Injury Industry. No one else has the tools we have, and we do not license our software.
We love challenges. Often times lawyers call us when other companies couldn’t deliver. While some are more difficult and time consuming than others, there are no type of coverage that we won’t try to trace. AAA policies, USAA, and American National and Wawanesa require non-refundable minimum fees.
CAN YOU SEARCH FOR UMBRELLA, AND EXTENDED COVERAGES ONLY?
Of course. We do this all the time. Ideally you provide us with the primary coverage details as it helps us focus the search. As you probably know the majority of insurance carriers will not write an umbrella policy unless the primary limits are a minimum of 250k / 500k.
CAN YOU HELP WITH A BACKGROUND CHECK OR SKIP TRACE?
Definitely. We can help with all types of background checks, pre-employment and tenant screenings or asset searches. We love finding out any and all information that can help you win a case.
WHAT IF I NEED TO CANCEL MY REQUEST?
No problem. Cases cancelled within 24 hours will receive a complete refund. If cancelled within 48 hours we charge a $50 non-refundable administrative fee.